ExSim-Max for CISSP 2021 is now available. Details.

Frequently Asked Questions


We have shared some common questions below. If you still need assistance, please contact us at support@boson.com or 877.333.3926.

Boson Exam Environment

Activations

If you experience a problem while activating an exam, you can try to resolve it by applying the following solutions.

Please submit a support ticket, and provide as much information as you can so that we can assist you quickly.

  1. Verify that you have entered your user name and password correctly. Passwords are case-sensitive.
  2. Verify that you have entered the activation key correctly and that you are using the correct key for the correct product. You can copy and paste your activation key from the purchase receipt you received or by logging in to your account on the Boson website and selecting the Purchase History tab. Activation keys are version- and product-specific. Therefore, you will only be able to use that key to activate one product. For example, a key for the Boson ExSim-Max for Cisco 200-301 CCNA practice exam will not activate a 350-401 practice exam, because keys are created for different products.
  3. Try temporarily disabling your User Account Control (UAC), firewall, and antivirus applications. Occasionally, security software can cause an activation or installation problem. If the Boson Exam Environment (BEE) is still not able to access our activation server, you may need to consult your IT administrator and verify that your computer is not accessing the Internet via a proxy server.
  4. Ensure that your computer is connected to the Internet. If your computer is not able to access the Internet, you will not be able to activate an exam that is delivered through the BEE.

If you have not done so already, you will need to purchase an activation key. Activation keys and instructions can be found on the purchase receipt. You can view your receipt(s) at any time by logging in to your Boson.com account and selecting the Purchase History tab.

Customer Service

If at any time you experience a problem with the application or would like to request a feature, please contact us by using the built-in feedback-reporting tool. You can follow the steps listed below.

ExSim-Max/BEE Download version:

  1. Click Feedback to open the Send Feedback dialog box.
  2. Select the type of feedback that you would like to submit, and type any comments that you want to send to the Boson team.
  3. Click Send.

Please note: When you submit bugs, the more details you can give, the better we can pinpoint the actual problem.

Please let us know if you find any problems with the exam content. Examples of exam content–related issues may include missing answers, incorrect answers or explanations, or an inability to select more than one answer when multiple answers are correct.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Yes, the prices listed on our website are shown in United States dollars.

Purchasing / Refunds

ExSim-Max Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version, except under the terms and conditions of the Boson No Pass, No Pay ExSim-Max Guarantee.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after you have accessed the full version, provided the activation occurred within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the initial forty-eight (48) hours from product activation.

If the product has not been activated, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 500
Nashville, TN 37214-3679

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

If you are outside the states of Tennessee and Florida, our website will not charge sales tax on your order. If you are a tax-exempt entity in one of the two states listed above, please call us at 877-333-EXAM (3926), and we’ll be glad to assist you with these orders.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

Sales tax is only assessed for orders placed by customers in Tennessee and Florida.

Technical

ExSim-Max/BEE Download version:
Files occasionally become corrupt during the download process. To restore missing files, images, or exhibits, please update the software. To update the software, you should do the following: First, select the exam that is missing images or exhibits from the My Exams tab and then click the Exam Tools button. From this menu, click Update current exam to begin the update.

Please allow the update to complete; you will see a message or pop-up box stating that your exam is now up to date. This should resolve any issue you have with the files, images, or exhibits.

Minimum and Recommended Requirements:

ExSim-Max/BEE Download version:

  • Supported Operating Systems: Windows 10, Windows 8
  • NET Framework: Microsoft .NET Framework Version 4.5
  • Processor: 1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended)
  • RAM: 512 MB (Minimum); 2 GB (Recommended)
  • Hard Disk: At least 200 MB of available space
  • Display: 1024 x 768 or higher resolution; 32-bit
  • Active Internet connection