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Boson Product Support Topics


We’ve provided some answers to common support questions below. If you do not see the answer to your question on this page, please open a support ticket in your Boson account so that we can assist you further.

To log into your Boson account, please click Log In at the top of the page, then My Account, then Support Tickets. We will respond to your support ticket as soon as possible. Customer service is available Monday – Friday from 9:00 a.m. until 6:00 p.m. Eastern US time, excluding major holidays.

NetSim Network Simulator

Activations

The message NetSim License has expired might be displayed in NetSim for any of the following reasons:

  • NetSim has not been activated.
  • An e-mail address for a valid Boson account has not been entered in the E-mail Address field.
  • The password for a valid Boson account was incorrectly typed in the Password field.
  • The activation key entered in the Activate keys dialog box is invalid or typed incorrectly.
  • NetSim has not been able to access the Internet for an extended period of time.
  • An activation key has not been purchased for NetSim.

You can access the NetSim Activate Keys dialog box by clicking Help > Activate Keys from the NetSim menu bar. If you have a valid activation key and are still unable to activate NetSim, you should contact Boson customer support by submitting a support ticket.

For NetSim for CCENT, the only license option available is a single-user license. In addition to single-user licenses for NetSim for CCNA and CCNP, Boson also has lab license options for academic, organizational, and corporate clients. These are delivered in a downloaded license-server setup, and Boson has options for lab-only access as well as a solution that allows students to use the software in the lab and at home. We do not sell licenses that can be shared, and licenses cannot be transferred from one registered user to another. Each end user must have his or her own license. If you would like to inquire about licenses for training employees or students, please see the Volume Solutions page of our website.

If you have not done so already, you will need to purchase an activation key. Otherwise, you can locate your activation key by logging in to your Boson Online Account.

Customer Service

NetSim is only available for download from our website.
Network Simulator Download



Boson NetSim is the only simulator that can carry you from CCENT or CCNA through your CCNP certification. You can read about NetSim versions by clicking here.

Yes, we currently have two NetSim License Server edition options for NetSim—one for Boson NetSim for CCNA and one for Boson NetSim for CCNP—in addition to regular single-user licenses. We have designed these license options especially for academic, organizational, and corporate clients. The License Server editions of NetSim are only available via download from the Boson website. The NetSim License server edition has options for lab-only access as well as a solution that allows students to use the software in the lab and at home. Each end user will need his or her own license, however, as we do not sell multi-user, seat, site or workstation licenses or any other type of license that can be shared. If you would like to inquire about licenses for training employees or students, please see the Volume Solutions page of the Boson website.

Boson does not currently offer a NetSim product specifically designed for these certifications.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please log in to your Boson account on our site, then click My Account, then Special Offers.

There are no shipping fees for the majority of our products, as they are delivered via download from our website. However, we do offer a printed paperback edition of our Boson Courseware products that does require a shipping charge. If you are purchasing a paperback product you will see the shipping fee at checkout.

Yes, the prices listed on our website are shown in United States dollars.

Purchases / Refunds

ExSim-Max Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version, except under the terms and conditions of the Boson ExSim-Max No Pass, No Pay Guarantee.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

Marketplace Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the Marketplace product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after you have accessed the full version, provided the activation occurred within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the initial forty-eight (48) hours from product activation. The Grace Period is not applicable to manual offline activations provided by Boson due to customer’s lack of internet access.

If the product has not been activated, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

Boson will gladly invoice academic, organizational, or corporate customers within the U.S., provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

If you are outside the states of Tennessee and Florida, our website will not charge sales tax on your order. If you are a tax-exempt entity in one of the two states listed above, please call us at 877-333-EXAM (3926), and we’ll be glad to assist you with these orders. You will need to fax a copy of your tax exemption form to Sales at 615-889-0122.

Sales tax is only assessed for orders placed by customers in Tennessee and Florida.

You can view your purchase history on our site by logging in to your Boson account, clicking My Account, and then clicking Purchase History. If you purchased a product from Cisco Press or McGraw-Hill, you will not be able to view these purchases in your Boson account, as they cannot be bought or sold on the Boson website.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online using an approved credit card or PayPal account, you should receive your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive the e-mail in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 500
Nashville, TN 37214-3679

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Technical Issues

Minimum and Recommended Requirements:

  • Supported Operating Systems: Windows 10, Windows 8, Windows 7, Windows Vista
  • NET Framework: Microsoft .NET Framework Version 4.5
  • Processor: 1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended)
  • RAM: 512 MB (Minimum); 2 GB (Recommended)
  • Hard Disk: At least 200 MB of available space
  • Display: 1024 x 768 or higher resolution; 32-bit
  • Active Internet connection

Minimum and Recommended Requirements: ***

  • Supported Operating Systems: Windows 10, Windows 8, Windows 7, Windows Vista
  • NET Framework: Microsoft .NET Framework Version 4.0
  • Processor: 1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended)
  • RAM: 512 MB (Minimum); 2 GB (Recommended)
  • Hard Disk: Up to 200 MB of available space
  • Display: 1024 x 768, 256 colors (Minimum); 1024 x 768 high color, 32-bit (Recommended)
  • Active Internet connection

The error message "Update server unavailable" means that NetSim is unable to access the Internet. If you receive this message, you should do the following:

  1. Ensure that a physical connection exists to the Internet and that the connection has not been disconnected.
  2. Ensure that nothing is preventing NetSim from accessing the Internet, such as a firewall, antivirus software, or a proxy server.

If neither of these options resolves the problem, please log in to your Boson account and create a support ticket so that we can assist you further.

The error message "Update server offline" means that NetSim is unable to access the Internet. If you receive this message, you should do the following:

  1. Ensure that a physical connection exists to the Internet and that the connection has not been disconnected.
  2. Ensure that nothing is preventing NetSim from accessing the Internet, such as a firewall, antivirus software, or a proxy server.

If neither of these options resolves the problem, please log in to your Boson account and create a support ticket so that we can assist you further.

The NetSim demo is a fully functional version of NetSim that has a limited command set. The purpose of the NetSim demo is to allow you to evaluate the applications included in the NetSim suite and how they interact with each other. We have also included four demo labs that give you the opportunity to issue a number of commands to get a better feel for the application. You can download a demo of NetSim from the Boson downloads page of the Boson website.

Boson does not have a set interval for releasing updates. Software updates are released only when significant changes are made to NetSim. For example, resolution of a major bug or the addition of new features would prompt a software update.

Telnet Dialog box

To ensure that the number pad Enter key works correctly every time you press it, you should open a Telnet dialog box by clicking Run in the Start menu. Then type telnet, press the CTRL key and the right bracket key ], type unset crlf, press Enter, then press Enter again.