We’re very sorry to read about your experience.
Our practice exams are developed by experienced subject matter experts to align with the published exam objectives. Our team designs questions to reflect the style, depth, and scenario-based approach candidates can expect to encounter on the live Network+ exam. We stand behind the quality and effectiveness of our materials. We are proud to offer our No Pass, No Pay Guarantee where if a candidate does not pass the corresponding live exam on their first attempt, we will issue a full refund of the ExSim-Max purchase price.
We also take customer support very seriously. Our records indicate that the support team responded to your inquiries in a timely fashion and the support ticket was escalated to our senior support staff. Unfortunuately, we were unable to issue a refund as the request was outside the scope of our published product return policy.
We're sorry we were unable to meet your expectations and wish you the best in your studies.