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Frequently Asked Questions


We have shared some common questions below. If you still need assistance, please contact us at support@boson.com or 877.333.3926.

Boson Exam Environment

Activations

If you experience a problem while activating an exam, you can try to resolve it by applying the following solutions.

Please submit a support ticket, and provide as much information as you can so that we can assist you quickly.

  1. Verify that you have entered your user name and password correctly. Passwords are case-sensitive.
  2. Verify that you have entered the activation key correctly and that you are using the correct key for the correct product. You can copy and paste your activation key from the purchase receipt you received or by logging in to your account on the Boson website and selecting the Purchase History tab. Activation keys are version- and product-specific. Therefore, you will only be able to use that key to activate one product. For example, a key for the Boson ExSim-Max for Cisco 200-301 CCNA practice exam will not activate a 350-401 practice exam, because keys are created for different products.
  3. Try temporarily disabling your User Account Control (UAC), firewall, and antivirus applications. Occasionally, security software can cause an activation or installation problem. If the Boson Exam Environment (BEE) is still not able to access our activation server, you may need to consult your IT administrator and verify that your computer is not accessing the Internet via a proxy server.
  4. Ensure that your computer is connected to the Internet. If your computer is not able to access the Internet, you will not be able to activate an exam that is delivered through the BEE.

If you have not done so already, you will need to purchase an activation key. Activation keys and instructions can be found on the purchase receipt. You can view your receipt(s) at any time by logging in to your Boson.com account and selecting the Purchase History tab.

Customer Service

If at any time you experience a problem with the application or would like to request a feature, please contact us by using the built-in feedback-reporting tool. You can follow the steps listed below.

ExSim-Max Online App:

  1. Click the User button, and select Feedback.
  2. Select the type of feedback that you would like to submit, and type any comments that you want to send to the Boson team.
  3. Click Submit.
ExSim-Max/BEE Download version:
  1. Click Feedback to open the Send Feedback dialog box.
  2. Select the type of feedback that you would like to submit, and type any comments that you want to send to the Boson team.
  3. Click Send.

Please note: When you submit bugs, the more details you can give, the better we can pinpoint the actual problem.

Please let us know if you find any problems with the exam content. Examples of exam content–related issues may include missing answers, incorrect answers or explanations, or an inability to select more than one answer when multiple answers are correct.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Yes, the prices listed on our website are shown in United States dollars.

Purchasing / Refunds

ExSim-Max Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version, except under the terms and conditions of the Boson No Pass, No Pay ExSim-Max Guarantee.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after you have accessed the full version, provided the activation occurred within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the initial forty-eight (48) hours from product activation.

If the product has not been activated, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

If you are outside the states of Tennessee and Florida, our website will not charge sales tax on your order. If you are a tax-exempt entity in one of the two states listed above, please call us at 877-333-EXAM (3926), and we’ll be glad to assist you with these orders.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

Sales tax is only assessed for orders placed by customers in Tennessee and Florida.

Technical

ExSim-Max/BEE Download version:
Files occasionally become corrupt during the download process. To restore missing files, images, or exhibits, please update the software. To update the software, you should do the following: First, select the exam that is missing images or exhibits from the My Exams tab and then click the Exam Tools button. From this menu, click Update current exam to begin the update.

Please allow the update to complete; you will see a message or pop-up box stating that your exam is now up to date. This should resolve any issue you have with the files, images, or exhibits.

Minimum and Recommended Requirements:

ExSim-Max Online App:

  • A modern web browser such as one of those listed below:
    • Chrome/Edge/Brave Version 80 or higher (recommended)
    • Safari Version 10 or higher (recommended only for iOS devices)
    • Firefox Version 80 or higher
  • A screen wider than 768 pixels (that is, an iPad in portrait mode)
    • The BEE can support screens as narrow as a smartphone (375 × 500 to be exact), but some sim questions may become difficult to use.
  • A mouse and keyboard or a touch-enabled device
  • An active Internet connection

ExSim-Max/BEE Download version:
  • Supported Operating Systems: Windows 11, Windows 10, Windows 8
  • NET Framework: Microsoft .NET Framework Version 4.5
  • Processor: 1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended)
  • RAM: 512 MB (Minimum); 2 GB (Recommended)
  • Hard Disk: At least 200 MB of available space
  • Display: 1024 x 768 or higher resolution; 32-bit
  • Active Internet connection

Boson Courseware

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Products

Our Boson Courseware is available in paperback or an online (digital) edition. The Courseware Online Edition is delivered via secure web pages that can be used with any modern internet browser with JavaScript enabled and access to third party websites permitted. An active internet connection is required.

The Boson Courseware Online (Digital) Edition is delivered electronically via secure web pages that can be used with any modern internet browser with JavaScript enabled and access to third party websites permitted. An internet connection is required.

Yes, Boson Courseware Online (Digital) products are delivered via secure web pages that can be used with any modern internet browser with JavaScript enabled and access to third party websites permitted. An active internet connection is required. Therefore, you can access your online (digital) product(s) with any device that has an internet connection and supports modern web browsers.

Document viewing is unlimited during the life of your product.

You will have access to your Online (Digital) Courseware for the life of the corresponding vendor certification exam plus 3 years beyond the expiration of that exam.

You will have access to your Online (Digital) Courseware for the life of the corresponding vendor certification exam plus 3 years beyond the expiration of that exam. For example, if you purchase the Courseware for Cisco 200-301 CCNA Online (Digital) product, you will have access 3 years past the date when Cisco retires the 200-301 certification exam or updates to a new version of the exam.

No, the digital edition cannot be printed. If you would like a printed version, the Boson Courseware is also available in paperback.

If you need help, you can submit a support ticket by logging in to your Boson Online Account; selecting the Support Tickets tab and starting a new ticket.

Purchasing / Refunds

You can view all your previous purchase receipts by logging in to your Boson Online Account and viewing your Purchase History.

No returns or exchanges will be accepted or refunds granted for Boson Courseware, Boson Curriculum, Boson Lab Guide, or any Boson Courseware Kit; in either digital format or paperback format. ExSim-Max and NetSim products included as part of a Courseware Kit may be returned as defined in our Product Return/Exchange Policy for those products. The refund amount will be prorated to reflect the actual purchase price of the product.

Sales tax is only assessed for orders placed by customers in Tennessee and Florida.

Boson Courseware paperback products are shipped to addresses in the contiguous United States, Alaska, and Hawaii. Currently, we are unable to ship to U. S. Territories or internationally except for APO/FPO addresses.

Shipping time for paperback products averages 7-10 business days depending on the order destination. Signature is required at the time of delivery.

Shipping fees are calculated based on the number of shippable products in your order and will be shown at checkout. Boson Courseware paperback products are shipped to addresses in the contiguous United States, Alaska, and Hawaii. Currently, we are unable to ship to U. S. Territories or internationally except for APO/FPO addresses.


Shipping time for paperback products averages 7-10 business days depending on the order destination. Signature is required at the time of delivery.


Save money when you purchase one of the Courseware Kits. The Courseware Kits allow you to select the Courseware, NetSim and ExSim-Max products that you want at a discount off the retail price when sold separately. Compare Courseware Kits.

If you are interested in volume discounts, please e-mail us at orgsales@boson.com.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online using an approved credit card or PayPal account, you should receive your receipt, download link(s) and activation key(s) within minutes from noreply@boson.com. If you do not receive the e-mail in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from academic, organizational, or corporate customers only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

If you are outside the states of Tennessee and Florida, our website will not charge sales tax on your order. If you are a tax-exempt entity in one of the two states listed above, please call us at 877-333-EXAM (3926), and we will be glad to assist you with these orders.

Boson will gladly invoice academic, organizational, or corporate customers within the U.S., provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

Technical

Yes, an active Internet connection is required.

The Boson Courseware Online (Digital) Edition is delivered electronically via secure web pages that can be used with any modern internet browser with JavaScript enabled and access to third party websites permitted.

All modern web browsers are supported, but they must have JavaScript support enabled and access to third party websites permitted. Check your web browser Settings to ensure that both JavaScript support and third-party website permissions are enabled.

You can submit a support ticket by logging in to your Boson Online Account; selecting the Support Tickets tab and starting a new ticket.

NetSim Network Simulator

Activations

The message NetSim License has expired might be displayed in NetSim for any of the following reasons:

  • NetSim has not been activated.
  • An e-mail address for a valid Boson account has not been entered in the E-mail Address field.
  • The password for a valid Boson account was incorrectly typed in the Password field.
  • The activation key entered in the Activate Keys dialog box is invalid or typed incorrectly.
  • NetSim has not been able to access the Internet for an extended period of time.
  • An activation key has not been purchased for NetSim.
You can access the NetSim Activate Keys dialog box by clicking Help > Activate Keys from the NetSim menu bar. If you have a valid activation key and are still unable to activate NetSim, you should contact Boson customer support by submitting a support ticket.

Boson has license options for academic, organizational, and corporate clients. We do not sell licenses that can be shared, and licenses cannot be transferred from one registered user to another. Each end user must have his or her own license. If you would like to inquire about licenses for training employees or students, please see the Boson Organizational & Volume Sales page of our website.

If you have not done so already, you will need to purchase an activation key. Activation keys and instructions can be found on the purchase receipt. You can view your receipt(s) at any time by logging in to your Boson.com account and selecting the Purchase History tab.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Yes, the prices listed on our website are shown in United States dollars.

Purchasing / Refunds

ExSim-Max Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version, except under the terms and conditions of the Boson No Pass, No Pay ExSim-Max Guarantee.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after you have accessed the full version, provided the activation occurred within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the initial forty-eight (48) hours from product activation.

If the product has not been activated, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

If you are outside the states of Tennessee and Florida, our website will not charge sales tax on your order. If you are a tax-exempt entity in one of the two states listed above, please call us at 877-333-EXAM (3926), and we’ll be glad to assist you with these orders.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

Sales tax is only assessed for orders placed by customers in Tennessee and Florida.

Technical

Minimum and Recommended Requirements:

NetSim Online App:

  • Supported operating systems: Windows 11, Windows 10, Windows 8, MacOS 10.10+, or a Debian based Linux
  • A web browser that supports JavaScript ECMA 6
    • Chrome 75+
    • Firefox 70 +
    • Safari 6.2.8
    • Etc.
NetSim Download version:
  • Supported Operating Systems: Windows 11, Windows 10, Windows 8
  • NET Framework: Microsoft .NET Framework Version 4.5
  • Processor: 1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended)
  • RAM: 512 MB (Minimum); 2 GB (Recommended)
  • Hard Disk: At least 200 MB of available space
  • Display: 1024 x 768 or higher resolution; 32-bit
  • Active Internet connection

The NetSim demo is a fully functional version of NetSim that has a limited command set. The purpose of the NetSim demo is to allow you to evaluate the applications included in the NetSim suite and how they interact with each other. You can download a demo of NetSim from the Boson downloads page of the Boson website.

Boson does not have a set interval for releasing updates. Software updates are released only when significant changes are made to NetSim. For example, the resolution of a major bug or the addition of new features would prompt a software update.

Boson Practice Labs

Customer Service

We support the following browsers:
HTML 5 Client

  • Microsoft Edge 13 or later
  • Microsoft Internet Explorer 10 or later
  • Chrome 29 or later
  • Firefox 45 or later
  • Apple Safari 9.1 or later
Jave Client
  • Internet Explorer 10 or later

Currently you are unable to save your work as each lab is designed to be autonomous from another therefore saving is normally unnecessary.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Purchasing / Refunds

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

Technical

Your account has not been created yet, please contact your course provider and make sure that your account has been created. If so and you are still receiving this message please tell us the name of your course provider and details of your account we shall contact them.

Please log a call with us and we will investigate what is wrong with your account.

Please try pressing the connect button, the device might not have powered up fully resulting in this error, if you still receive this error ensure you are running the latest version of Java which can be downloaded at www.java.com. Alternatively you can try connecting using the HTML5 client.

Occasionally all the labs of a particular course may be busy or being upgraded. You can enter your email address to be alerted when a lab is free, or you can come back at a later time and try again.

If you are detected as inactive then you will be prompted to see if you still want to use the lab, you will have 5 minutes to respond to continue using the lab, if we do not get a response then you shall be logged out of the lab. If you are using the lab and will need to be absent from your computer, please use the ‘Out to lunch’ function, this will give you an hour and a half until you will be logged out of the lab.

Please ensure you read each step very carefully when carrying out tasks; remember the devices are real so changes you make may impact another task later so by not completing one task you may not be able to complete the next as there is a dependency. You should also refer back to your course content to ensure you understand that task that you are carrying out. If you feel there is an error in the content please let us know and we will rectify the issue if something is not correct.

We sometimes see this issue if you have connected to the lab using the new HTML5 client. To overcome this you can either:

  1. Use the java client and launch the devices in page.
  2. Use HTML 5 client and go to settings and chance the "launch MS device in separate window" to ON.

Boson Training

Customer Service

Contact an account executive to register for a course.
E-mail training@boson.com or call 877.333.3926 and press 2.

Travel and accommodations are not included.

There is a minimum of four (4) students required for us to provide on-site training.

We require 30 calendar days’ notice to reschedule or to cancel any registration (and provide refund for pre-payment). Enrollments must be rescheduled within one year of the original enrollment date or funds on account will be forfeited. Fees for software or other materials received by or ordered on behalf of the student are non-refundable. Failure to provide the required notification will result in 100% charge for the course. If a student does not attend a scheduled course without giving prior notification, the student’s funds will be forfeited and the student will not be allowed to reschedule. After the 30-day notification deadline has passed, only student substitutions are allowed; no refunds will be given. Student substitutions are allowed up to seven (7) days before class.

We keep the class size small to allow the instructor to provide individualized attention where needed.

You may take your certification exam when you are ready. We are a VUE testing center, and exams are offered on-site during Tampa courses. However, if you prefer to take the exam after your course, we will schedule it at a VUE testing center near you.

It is recommended that you bring a laptop with you so that you can continue to study in the evenings.

All of our instructors are Cisco Certified Instructors and have years of experience. To find out the specific instructor for your course, please contact an account executive at training@boson.com or 877.333.3926 and press 2.

Substitutions can be made at no charge up to seven (7) business day before the class start. You must provide the name and contact information of the substitute, along with any amended payment information available, such as purchase order or credit card information.

Select courses are eligible for Cisco Learning Credits. Contact an account executive at training@boson.com or 877.333.3926 and press 2 to determine course eligibility.

Exam vouchers that are included with a course are valid for one (1) year from the class start date.

Casual or business attire is acceptable.

A single-user license for Boson's related ExSim-Max practice exam and/or NetSim network simulator products will be included with some training courses. Once the registration is complete, each student will be able to immediately download the software product and start preparing for the upcoming class. To see if the course that you are interested in attending includes ExSim-Max or NetSim software product, refer to the course description posted on this website, contact your account executive or e-mail training@boson.com.

The Boson NetSim Network Simulator is an application that simulates Cisco Systems' networking hardware and software and is designed to aid the user in learning the Cisco IOS command structure. Read more about NetSim.

ExSim-Max products are the best exam simulations (also referred to as practice exams) available in the industry. ExSim-Max is developed by Boson's team of subject-matter experts and put through a strenuous technical-editing and language-editing process. ExSim-Max is designed to simulate the complete exam experience, including topics covered, question types, question difficulty and time allowed, so you know what to expect. Read more about ExSim-Max.

Purchasing / Refunds

  • Cisco Learning Credits
    Cisco Learning Credits may be used for select courses. Contact an account executive at training@boson.com or 877.333.3926 and press 2 for more information.

  • Credit Card
    We accept American Express, MasterCard and Visa. Contact an account executive at training@boson.com or 877.333.3926 and press 2 to make a payment.

  • Purchase Order
    • Include the company name, PO#, student name(s), course name(s) and cost of course(s).
    • Provide contact information: first and last name, telephone number, e-mail address and company address.
    • Email to training@boson.com.

  • Company or Personal Check
    Send check to:
    25 Century Blvd., Ste. 401
    Nashville, TN 37214-4623
    Attn: Accounting
    We will confirm your registration upon receipt of payment.

  • Wire Transfer
    Remit to:   Bank of America
    3401 West End Ave, Ste 360
    Nashville, TN 37203
    ABA Routing   064000020 (For ACH Only)
    026009593 (For Wire Transfer)
    For Further Credit to   Boson Training, LLC
    Account #   003789367854

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

Video

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Purchasing / Refunds

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

WebSite

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Yes, the prices listed on our website are shown in United States dollars.